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Shipping

Packages are dispatched from Paris within 3 to 5 days.

They are then dropped off at La Poste by the COLISSIMO service, which handles the shipment.

 

Metropolitan France: 48h (2 working days).

 

International: 4 to 8 days depending on destination.

 

Track your order: https://www.laposte.fr/outils/suivre-vos-envois with the Colissimo tracking number indicated in the shipment email. Delivery is against signature.

 

Shipping costs include packaging, handling and postage.

Transport is free of charge within metropolitan France.

 

Returns and exchanges

In accordance with the provisions of article L-121-21 of the French Consumer Code, once you have received your order you have a period of fourteen clear days to exercise your right of withdrawal.

This period runs from receipt of your order.

You are responsible for return shipping costs, but in the case of an exchange, you do not pay shipping costs for your new order.

 

Please note that returned items must not have been worn, used or washed.

Items whose labels have been detached and which are in poor condition cannot be returned.

Anne-Sophie d'Amiens reserves the right to refuse any returns that do not meet these conditions.

 

To avoid any risk of damage, all returned orders must be sent in their original packaging to the following address: Anne-Sophie d'Amiens - 265, rue d'Estienne d'Orves - 92700 Colombes - France





E-mail: contact@annesophiedamiens.com

 

How do I make my return?

For France  

You return your item by post.

Returns are at the customer's expense to the following address: Anne-Sophie d'Amiens - 265, rue d'Estienne d'Orves - 92700 Colombes - Customer service contact contact@annesophiedamiens.com

 

Please indicate whether you would like an exchange or refund. Please specify in your return package.

In the case of an exchange, please specify the size you wish to obtain. Exchanges are only made on the same models, in different sizes.

 

Refund times

You will receive an automatic email to notify you when the refund has been processed.

Please allow approximately ten working days from receipt of your return for our service to process your request.

 

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